Refund Policy

At Mansorpuwma LLC, we are committed to delivering exceptional consulting value and building long-term client relationships founded on trust. We stand firmly behind the quality of our work. This Refund Policy describes the circumstances under which refunds may be granted and the procedures clients should follow to request one.

1. General Billing Overview

All Mansorpuwma LLC consulting plans are billed monthly in advance, in accordance with the terms of your Service Agreement. Invoices are issued on the first business day of each billing cycle and are due within 14 calendar days of the invoice date. We accept payment by bank transfer, credit card, and cash on delivery as noted in your engagement letter.

2. Refund Eligibility by Scenario

The following table summarizes our refund policy across common client scenarios:

Scenario	Eligibility	Refund Amount	Processing Time
New client — service not commenced within 7 days of first payment	Full refund	100%	5–7 business days
Client cancels after Discovery phase but before Strategy delivery	Partial refund	50% of current month	7–10 business days
Mansorpuwma fails to deliver agreed milestones within 30 days of due date	Full refund for affected period	100% of that month	5–7 business days
Mansorpuwma terminates the engagement without cause	Full refund of pre-paid amounts	100% of unused period	5–7 business days
Client cancels mid-month after active consulting has commenced	No refund	0%	N/A
Client dissatisfied with strategy output — escalated within 14 days	Review & credit	Up to 50% credit	10–14 business days
Duplicate payment made in error	Full refund	100%	3–5 business days

3. 7-Day New Client Satisfaction Guarantee

We offer all new clients a 7-day satisfaction guarantee. If you have commenced services under a new engagement and are not satisfied with the initial discovery session or onboarding experience for any reason, you may request a full refund of your first month's retainer payment within 7 calendar days of the service commencement date.

To activate this guarantee, you must submit a written refund request to billing@mansorpuwma.com within the 7-day window, specifying the reason for dissatisfaction. No further justification is required. Refunds under this guarantee will be processed within 5–7 business days. This guarantee applies to first-time engagements only and is not transferable to subsequent or renewed engagements.

4. Cancellation Process

To cancel your ongoing monthly retainer, please follow these steps:

Notice Period: Cancellations require a minimum of 30 calendar days' written notice. Cancellations submitted with less than 30 days notice will be subject to a one-month cancellation fee equivalent to the standard monthly retainer.

5. Non-Refundable Items

The following items are expressly non-refundable under all circumstances:

• Services that have been fully delivered and accepted by the client
• Custom research, reports, or deliverables produced on a project basis
• Expenses incurred on behalf of the client (travel, accommodation, third-party tools)
• Setup fees, onboarding fees, or one-time project initiation charges
• Fees for cancelled sessions with less than 48 hours' notice
• Monthly fees for completed billing periods where service was rendered
• Any amounts outstanding due to late payment or disputed invoices not raised within 14 days

6. How to Request a Refund

To submit a refund request, please email billing@mansorpuwma.com with the subject line "Refund Request — [Your Company Name]" and include the following information:

• Full company name and contact name
• Invoice number(s) related to the refund request
• Date of original payment
• Amount paid and amount requested for refund
• Reason for the refund request
• Supporting documentation (if applicable)

Our accounts team will review your request and respond within 5 business days with a decision. If your refund is approved, funds will be returned to the original payment method within 7–10 business days. If your request is declined, we will provide a written explanation and, where possible, propose an alternative resolution.

7. Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate your concern to senior management by emailing ceo@mansorpuwma.com. We commit to reviewing all escalated disputes within 10 business days and engaging in good-faith efforts to reach a fair resolution. All disputes are subject to the governing law provisions in our Terms and Conditions.

8. Contact for Billing Enquiries

For all billing and refund enquiries, please contact our accounts team:

Email: billing@mansorpuwma.com
Phone: +1 (212) 555-0147
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST